Free Clinic Directory

Azalea Health St. Augustine

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105 Whitehall Drive, Suite 109, Saint Augustine, FL 32086
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Emergency notice: This directory is intended for non-emergency care. If you may be experiencing a medical emergency, call 911 or go to the nearest emergency department.
Clinic services, fees, hours, eligibility rules, and appointment procedures can change. Contact Azalea Health St. Augustine directly before visiting.

At-a-Glance Facts

CostNot confirmed - call to ask
Provider typeCommunity Health Center
HoursMon-Fri: 8:00am-5:00pm
Phone(904) 829-2782
PaymentSliding Fee Scale; Medicaid; Medicare; Most HMOs, PPOs and o...
Last updatedMay 21, 2024

Cost and Eligibility

Cost Model: Not confirmed

Payment method: Sliding Fee Scale; Medicaid; Medicare; Most HMOs, PPOs and other plans

Contact the clinic directly to confirm current pricing, accepted insurance, eligibility rules, and any documents needed for your visit — payment policies can change and vary by service.

Services

Medical

Services described in the directory record: Diagnosis/Treatment of Illnesses/Minor Injuries; Chronic Disease Management; Women’s Health Services; FREE Required Childhood Immunizations; Work/School/Sports Physicals; Minor Surgical Services; Lab; Electrocardiograms; Pulmonary Function Testing

Hours and Appointments

Mon-Fri: 8:00am-5:00pm

Call ahead to confirm same-day availability and appointment requirements.

Languages and Accessibility

Language access, transportation, and accessibility details are not confirmed in structured fields. Contact the clinic directly before visiting.

About this clinic

Rural Health Care, Inc. d/b/a/ AZALEA HEALTH is a private non-profit community and migrant health center established in rural Putnam County, Florida in 1977. A federally qualified health center (FQHC), Azalea Health operates in areas designated as Health Professional Shortage Areas and or Medically Underserved Areas or Populations. Most AZALEA HEALTH physicians are Board Certified or board eligible in Family Practice, Internal Medicine and/or Pediatrics. Since its founding in 1977, Rural Health Care, Inc. (AZALEA HEALTH) has grown to include locations in 6 contiguous counties in northern Florida: Alachua County, Clay County, Flagler County, Putnam County, St. Johns County and Volusia County. Today AZALEA HEALTH operates 11 full-time primary care centers offering a wide range of services, 3 full-time dental centers and 8 full-service pharmacies. In addition, with more than 200 employees, Azalea Health is a major employer in the area. AZALEA HEALTH receives malpractice coverage under the Federal Tort Claims Act (FTCA) and is an FTCA Deemed facility.

Directory remarks: Rural Area, Permanent Clinic, Year-Round, Full-Time (open 40 hours per week)

Verification and Listing History

Verification status: Verification needed
Last verified: Not recently verified
Listing last updated: May 21, 2024
Clinic management status: Unclaimed or not account-managed

Managed by clinic staff and independently verified are separate statuses. Staff reviewed does not necessarily mean every field was independently verified.

Corrections and Management

If address, hours, services, cost information, or eligibility details are incorrect, submit a correction for admin review.

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Patient Feedback for Azalea Health St. Augustine

Reviews reflect individual patient experience and are not fact-checked by the directory — a separate signal from the "Needs confirmation" badge above, which covers listing accuracy only. Do not post private medical information, diagnoses, account numbers, or anything urgent.

They were pretty good about getting me appointments and seeing me in a timely fashion however had a similar experience with prescription issues. I went out of town for an extended visit and when I started getting low on my antidepressants I went to cvs to have them refilled. After called azalea 5 times and leaving two messages at the nurse's station I was contacted back by an MA who informed me that I must be seen again prior to getting my prescription refilled. I explained I would not be back in Florida and able to see them for a week. I was told by Dr Hitz that I should not stop taking the meds cold turkey so I told the MA I would like to personally speak to the doctor. She told me that wasn't possible and they will not refill it until I get back. Finally coming to terms with the fact that I'm just going to have to deal with it until I get home I asked her what types of symptoms would I experience stopping my medicine? She told me she'd leave a message for the doctor and get back to me. I'm still waiting for a response. It just seems like they are more concerned with making money off the visit then actually helping the patient.
— Natalie
Whatever happened to the efficieny and common courtesy this clinic was known for PRIOR to its move to new facility? At the old facility (Fedl Hwy 1), one would barely get to page 2 of a waiting room magazine, before being called in for services -- everything from blood pressure monitoring, to physician's // NP's services, blood tests, etc. .

Since moving to the new facility, a patient cannot expect to spend any less than two hours wait time -- i.e., advised to arrive early, at 2:15, for a 2:30 appointment. Fifteen minutes pass, and 2:30 rolls around -- no sign of admittance. Dittio, 2:30 - 3 p.m. -- likewise, 3 p.m. - 3:30 p.m. -- and likewise, again, 3:30 - 4pm.

Finally, after being steered to a waiting room, another 30 minutes before the provider steps in. No exggeration here. Regardless of appointment time, a patient is sometimes taken -- and released -- so late that the pharmacy is about to close for the day. And often, the first person in is the last person out. This is the dyslexic world of the new Azalea facility.

Just as a "bonus," impossible to reach the nursing assistants by telephone when attempting to relay questions or comments to the providers. Either caller is switched to incorrect mail box, or receives message that "mail box is full," etc., etc. .

Whatever 'GENIUS' was responsible for creating a system so inefficient, backwards, imbalanced, counter- productive and absurd, PLEASE step down -- and allow the Azalea clinic to function as it once did, before you reduced it to the warped, impossible, HOUSE OF MIRRORS side show that it's become. Clearly, you have made life as difficult for the front desk staff as you have for the patients. As for the latter, a kangaroo with a pouch full of Jose Quervo tequila would probably get through airport security in one-tenth the time it takes for a patient to see the heath care providers at Azalea.

KUDOS, however, to the PHARMACY unit. These folks have it together -- so much so, they are often the singular reason anyone ever gets their meds in time, at all.

Chaos ensues. Why? New location notwithstanding, no excuse for whoever is responsible for this cluster- ----!
— Phobes
I absolutely agree - a patient cannot expect to spend any less than two hours wait time -- i.e., advised to arrive early, at 2:15, for a 2:30 appointment. Fifteen minutes pass, and 2:30 rolls around -- no sign of admittance. Dittio, 2:30 - 3 p.m. -- likewise, 3 p.m. - 3:30 p.m. -- and likewise, again, 3:30 - 4pm.

Finally, after being steered to a waiting room, another 30 minutes before the provider steps in. No exggeration here. Regardless of appointment time, a patient is sometimes taken -- and released -- so late that the pharmacy is about to close for the day. And often, the first person in is the last person out.

I have had absolutely zero success reaching the nursing assistants by telephone when attempting to relay questions or refill requests to the providers. I have not one time received a return phone call. If they want me to make an appointment instead of writing me a refill for my prescription, PLEASE JUST LET ME KNOW!! I have left my phone number every single time I've called.

The pharmacy is top notch!
— Carole
Worse medical treatment experience ever over the course of a few months. The above reviews are accurate concerning wait time and communication. John Croyle is extremely intelligent and I am confident he would have no issue guiding a diagnostics for my neuropathy and extreme back pain. He is however limited within a system that allows approx 5 minutes for office time. Seriously, I've waited for hours on end to be brought in the exam room to wait over an hour again, then to be seen for under 5 minutes. John will pretend like he will return to the room but actually disappears to never return. Absolutely the wrost medical care I have ever received. Note: this is my first experience of medical care on Medicare due to a recent job layoff. I'm amazed the system is this broken and will not be returning.
— Hank
Thank you for your comments. I was thinking of switching to Aza because I used to bring my grandkids there 6 years ago and I can't remember the woman Dr that they saw but she was amazing. I can't find her name anywhere, in fact I don't see a list of the Drs that work there and I searched in several internet sites, so I wouldn't want to take a risk and end up regretting switching. I guess I will keep searching and reading reviews!! Your reviews make a difference!!
— United States
Have you been to Azalea Health St. Augustine? Describe your experience for other visitors.

This form does not reach the clinic. It cannot book an appointment, refill a prescription, or answer a medical question — call the clinic for those. Do not include your phone number, email address, date of birth, diagnoses, or medications, and do not describe another person's health. Feedback naming an individual member of staff is not published.

Common Questions About Free and Low-Cost Clinics

General guidance for visitors. It is not medical advice and it does not describe Azalea Health St. Augustine's current policy — call the clinic to confirm anything below.

Is this clinic actually free?
Often not entirely. "Free clinic" usually means one of three things: a volunteer clinic with no charge, a community health center with a sliding fee scale based on household size and income, or a clinic that charges a small flat visit fee. A sliding scale can still leave a bill. Ask what the lowest tier costs before you book.
What if I have no income at all?
Most sliding-scale programs have a lowest tier for people with no income, and many accept a signed self-declaration when you have no pay stubs to show. Ask for the clinic's discount program by name and ask what proof they take. Being told "bring proof of income" does not mean you are turned away for having none.
What should I bring to a first visit?
Usually a photo ID, something showing your address, proof of income or a self-declaration, your insurance or Medicaid card if you have one, and a written list of your current medications and doses. Call ahead — requirements vary, and arriving without the right paperwork is the most common reason a first visit gets rescheduled.
Do I need insurance, or immigration documents?
Federally funded health centers serve patients regardless of insurance status and do not require proof of citizenship to provide care. Volunteer and charitable clinics set their own rules. If it matters to you, ask before your visit what they require and what they record.
Is dental care included?
Usually not, and this is the single most common disappointment. Dental is frequently a separate program with its own eligibility, its own waiting list, and a narrower service list — extractions and urgent pain may be covered while fillings, crowns, root canals, and dentures are not. Confirm that dental is offered at this specific location before travelling.
Can I get a prescription refilled here?
Most clinics require an appointment before they will refill anything, and a first appointment can be weeks out. If you are close to running out of a medication you cannot safely stop, say so when you call — say the medication name and how many days you have left. Ask your pharmacy at the same time; pharmacists can sometimes authorise a short emergency supply.
What if I need care today?
This directory cannot arrange care or pass a message to a clinic. For a medical emergency call 911. For a mental health or suicidal crisis call or text 988 (Suicide & Crisis Lifeline). For something urgent but not an emergency, an urgent care clinic or a hospital emergency department must evaluate you regardless of ability to pay.
This listing looks wrong, or the clinic has closed.
Please tell us through Suggest an Update rather than the feedback form above — corrections go to an editor, feedback does not. Hours, costs, and closures are the details that go stale fastest.

Location

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Clinic information is community-sourced and may change without notice. Always call ahead to confirm hours, cost, and services before visiting. "Confirmed [date]" reflects confirmation of directory details only — it is not a review of medical care quality.