Access Martin T. Russo Family Health Center

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245 South Gary Avenue, Bloomingdale, IL 60108

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Emergency notice: This directory is intended for non-emergency care. If you may be experiencing a medical emergency, call 911 or go to the nearest emergency department.

Clinic services, fees, hours, eligibility rules, and appointment procedures can change. Contact ACCESS Martin T. Russo Family Health Center directly before visiting.

At-a-Glance Facts

CostNot confirmed - call to ask

Provider typeCommunity Health Center

HoursMon, Wed, Thurs: 8:00am-8:00pm, Tues: 8:00am-7:00pm, Fri: 8:...

Phone(630) 893-5230

PaymentSliding Fee Scale; Medicaid; Medicare; Aetna; Blue Cross Blu...

Last updatedMay 21, 2024

Cost and Eligibility

Cost Model: Not confirmed

Payment method: Sliding Fee Scale; Medicaid; Medicare; Aetna; Blue Cross Blue Shield PPO; Blue Cross Blue Shield Blue Advantage™ HMO; HMO Illinois (site 458); Cigna; Coventry; HFN; Humana Chicago HMOX, Choice POS; Northshore HMOX; PHCS; Smart Care Network; United HealthCare, etc.

Contact the clinic directly to confirm current pricing, accepted insurance, eligibility rules, and any documents needed for your visit — payment policies can change and vary by service.

Services

Medical

Services described in the directory record: Family Medicine; Internal Medicine; Pediatrics; OB/GYN; Midwifery; School/Sports Physicals; Behavioral; HIV/AIDS/Hepatitis C Support; Family Planning; Immunizations; Flu Vaccine; Discount Prescription Drug Program; HIV Universal Testing/Services

Hours and Appointments

Mon, Wed, Thurs: 8:00am-8:00pm, Tues: 8:00am-7:00pm, Fri: 8:00am-5:00pm, Sat: 8:00am-12:00pm

Call ahead to confirm same-day availability and appointment requirements.

Languages and Accessibility

Language access, transportation, and accessibility details are not confirmed in structured fields. Contact the clinic directly before visiting.

About this clinic

For more than 25 years, ACCESS has been on the frontlines of community-based health care. ACCESS provides a continuum of care model that connects patients to health care resources both within and beyond the walls of our 35 federally-qualified health centers (FQHCs). ACCESS' services are designed to address the health of our underserved communities in such areas as preventive care, chronic disease management, and support services. To address patients' comprehensive health needs, ACCESS physicians, nurse practitioners, midwives and other providers are teamed with outreach staff, case managers, social workers and substance abuse counselors to advance a continuum of care.

Directory remarks: Urban Area, Permanent Clinic, Year-Round, Full-Time (open 60 hours per week)

Verification and Listing History

Verification status: Verification needed

Last verified: Not recently verified

Listing last updated: May 21, 2024

Clinic management status: Managed or updated through an account

Managed by clinic staff and independently verified are separate statuses. Staff reviewed does not necessarily mean every field was independently verified.

Corrections and Management

If address, hours, services, cost information, or eligibility details are incorrect, submit a correction for admin review.

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Patient Feedback for ACCESS Martin T. Russo Family Health Center

Reviews reflect individual patient experience and are not fact-checked by the directory — a separate signal from the "Needs confirmation" badge above, which covers listing accuracy only. Do not post private medical information, diagnoses, account numbers, or anything urgent.

The office staff is inconsiderate and incompetent. I have NEVER been able to schedule a same day appointment with my son's pediatriction. The only phone number provided is very hard to reach the office personel. Many times, it took 2 hours before I reached anyone. It is constantly busy to the point where the phone number doesn't even connect to hold. I have been denied same day appointemnts because of claims there are only openings are in the morning but they DO NOT answer their phones in the morning. They never offer or accomodate for another doctor to see my son. I have been hung up on, put on hold for a whole hour during their lunch break. Despite requests for the staff to call back, they do not call back, so my only option is to hold. My son has certain special needs. There are times I need to see the pediatrician as the urgent care cannot assist with certain things. I think his doctor is great, but a real review needs to be made by medical proffesional administraors with this office staff. In the past two years of coming here, half of the refferals made to specialists are neglected by the staff and not sent over at all or not sent over properly. This is NOT quality care. This place needs to CHANGE.

— HORRIBLE STAFF

Been trying to get a refill onmy Atenonal prescription and is unable to get someone to answer the phone.

— Eva Bosman

Last Friday I had a CT scan done to check on the progress of a noncalcified nodule on my lung. Today is Tuesday and still no word from Dr. Charity on my results. I have called and called and left message after message....no reponse! I have been trying to get a refill on my anxiety med and no action thier either! Patiets need to feel like they are cared about.....I'm going to request my medical recors and find a new doctor.....what if my scan showed CANCER!!

— ddd519

Have you been to ACCESS Martin T. Russo Family Health Center? Describe your experience for other visitors.

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Common Questions About Free and Low-Cost Clinics

General guidance for visitors. It is not medical advice and it does not describe ACCESS Martin T. Russo Family Health Center's current policy — call the clinic to confirm anything below.

Is this clinic actually free?

Often not entirely. "Free clinic" usually means one of three things: a volunteer clinic with no charge, a community health center with a sliding fee scale based on household size and income, or a clinic that charges a small flat visit fee. A sliding scale can still leave a bill. Ask what the lowest tier costs before you book.

What if I have no income at all?

Most sliding-scale programs have a lowest tier for people with no income, and many accept a signed self-declaration when you have no pay stubs to show. Ask for the clinic's discount program by name and ask what proof they take. Being told "bring proof of income" does not mean you are turned away for having none.

What should I bring to a first visit?

Usually a photo ID, something showing your address, proof of income or a self-declaration, your insurance or Medicaid card if you have one, and a written list of your current medications and doses. Call ahead — requirements vary, and arriving without the right paperwork is the most common reason a first visit gets rescheduled.

Do I need insurance, or immigration documents?

Federally funded health centers serve patients regardless of insurance status and do not require proof of citizenship to provide care. Volunteer and charitable clinics set their own rules. If it matters to you, ask before your visit what they require and what they record.

Is dental care included?

Usually not, and this is the single most common disappointment. Dental is frequently a separate program with its own eligibility, its own waiting list, and a narrower service list — extractions and urgent pain may be covered while fillings, crowns, root canals, and dentures are not. Confirm that dental is offered at this specific location before travelling.

Can I get a prescription refilled here?

Most clinics require an appointment before they will refill anything, and a first appointment can be weeks out. If you are close to running out of a medication you cannot safely stop, say so when you call — say the medication name and how many days you have left. Ask your pharmacy at the same time; pharmacists can sometimes authorise a short emergency supply.

What if I need care today?

This directory cannot arrange care or pass a message to a clinic. For a medical emergency call 911. For a mental health or suicidal crisis call or text 988 (Suicide & Crisis Lifeline). For something urgent but not an emergency, an urgent care clinic or a hospital emergency department must evaluate you regardless of ability to pay.

This listing looks wrong, or the clinic has closed.

Please tell us through Suggest an Update rather than the feedback form above — corrections go to an editor, feedback does not. Hours, costs, and closures are the details that go stale fastest.

Location

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Clinic information is community-sourced and may change without notice. Always call ahead to confirm hours, cost, and services before visiting. "Confirmed [date]" reflects confirmation of directory details only — it is not a review of medical care quality.