St. Thomas East End Medical Center

Needs confirmation
4605 Tutu Park Mall, Saint Thomas, VI 00802
Emergency notice: This directory is intended for non-emergency care. If you may be experiencing a medical emergency, call 911 or go to the nearest emergency department.
Clinic services, fees, hours, eligibility rules, and appointment procedures can change. Contact St. Thomas East End Medical Center directly before visiting.

At-a-Glance Facts

CostNot confirmed - call to ask
Provider typeCommunity Health Center
HoursMon-Fri: 7:00am-5:00pm
Phone(340) 775-3700
PaymentSliding Fee Scale, Medicaid, Medicare, Commercial Insurance,...
Last updatedJanuary 11, 2021

Cost and Eligibility

Cost Model: Not confirmed

Payment method: Sliding Fee Scale, Medicaid, Medicare, Commercial Insurance, etc.

Contact the clinic directly to confirm current pricing, accepted insurance, eligibility rules, and any documents needed for your visit — payment policies can change and vary by service.

Services

Medical Dental

Services described in the directory record: Family Medicine; Immunizations; Pediatrics; OB/GYN; General Dentistry; Behavioral Health; STD/HIV/TB Treatment; Internal Medicine; Physicals; Screenings; Geriatrics; Prescriptions; Nutrition; Allergy/Asthma; Women's Health; Men's Health

Hours and Appointments

Mon-Fri: 7:00am-5:00pm

Call ahead to confirm same-day availability and appointment requirements.

Languages and Accessibility

Language access, transportation, and accessibility details are not confirmed in structured fields. Contact the clinic directly before visiting.

About this clinic

The St. Thomas East End Medical Center Corporation, established in 2000, is the only private, non-profit federally qualified health Center that serves all persons in the St. Thomas/St. John community, and is a National Health Service Corps site. No one will be denied access to service due to inability to pay, and there is a discounted/sliding scale fee schedule available. The St. Thomas East End Medical Center Corporation (STEEMCC) is a private non-profit corporation, organized under Title 13, Chapter 3 of the Virgin Islands Code, and one of two (2) federally qualified health centers in the US Virgin Islands. It was previously known as the East End Health Center which was established as a government operated health center in 1978 under the auspices of the USVI Department of Health. On August 30, 2000, an Affiliate Agreement was entered between the Government of the Virgin Islands Department of Health and the STEEMCC for the operations of the East End Family Health Center, primarily for those operations funded through federal U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA), Bureau of Primary Health Care (BPHC), pursuant to Section 330 of the Public Health Services Act as amended by the Health Centers Consolidation Act of 1996. Subsequently, the STEEMCC and the Virgin Islands Department of Health entered several Memoranda of Understanding for medical and clinical services that furthered the strategic aim of operational transition of the total operations of the East End Family Health Center to the STEEMCC. On April 7, 2004, pursuant to Act No. 6645, Bill No.25-0069, the operational aspect of the East End Family Health Center was transferred to the STEEMCC. This included the transfer of existing employees as well as the physical and financial assets of the East End Family Health Center. Sections 3 through 6 of Act No. 25-6645 provided a mechanism for the severance of the East End Family Health Center employees from their employment with the Government of the Virgin Islands, Department of Health, while ensuring benefits that were vested with the Government such as sick leave, annual leave and retirement benefits were not detrimentally impacted by the transfer. While the STEEMCC provides comprehensive preventative primary healthcare services to all persons of all zip codes seeking access to preventative primary healthcare, dental services and related, a target population of the center is the low income, medically unserved and underserved; of which a major percentage (estimated 41%) are living below the poverty line. Demographic statistics also show that the center is marked by a substantial representation of young women and children; the characteristic patient mix includes immigrants from other Caribbean islands and elsewhere who are often estranged by linguistic and cultural barriers. The target population area is the East End, Tutu, Southside and St. John Sub-districts. STEEMCC' s services are designed to support individuals and their families from birth through the senior years. Patient visits have increased significantly over the past five years from 4,247 in 2009 to 17,866 in 2013; and approximately 20,000 in 2014. Currently, the organization provides support and comprehensive primary health care services annually to more than 5300 children and adults. STEEMCC is one of the Territory's largest providers of comprehensive primary health care services; the focus is on wellness, prevention, and effective management of chronic disease/conditions. The STEEMCC also collaborates with other health care and social service resources, offering information and referrals to specialty services and procedures, when appropriate/necessary. STEEMCC is widely recognized for its advocacy work in the Territory to bring public awareness to the focus on prevention and healthy life style changes, in order to improve public policy and keep primary care issues and health care disparities in the hearts and minds of decision-makers. This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

Directory remarks: Rural Area, Permanent Clinic, Year-Round, Full-Time (open 50 hours per week)

Verification and Listing History

Verification status: Verification needed
Last verified: Not recently verified
Listing last updated: January 11, 2021
Clinic management status: Managed or updated through an account

Managed by clinic staff and independently verified are separate statuses. Staff reviewed does not necessarily mean every field was independently verified.

Corrections and Management

If address, hours, services, cost information, or eligibility details are incorrect, submit a correction for admin review.

Patient Feedback for St. Thomas East End Medical Center

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Common Questions About Free and Low-Cost Clinics

General guidance for visitors. It is not medical advice and it does not describe St. Thomas East End Medical Center's current policy — call the clinic to confirm anything below.

Is this clinic actually free?
Often not entirely. "Free clinic" usually means one of three things: a volunteer clinic with no charge, a community health center with a sliding fee scale based on household size and income, or a clinic that charges a small flat visit fee. A sliding scale can still leave a bill. Ask what the lowest tier costs before you book.
What if I have no income at all?
Most sliding-scale programs have a lowest tier for people with no income, and many accept a signed self-declaration when you have no pay stubs to show. Ask for the clinic's discount program by name and ask what proof they take. Being told "bring proof of income" does not mean you are turned away for having none.
What should I bring to a first visit?
Usually a photo ID, something showing your address, proof of income or a self-declaration, your insurance or Medicaid card if you have one, and a written list of your current medications and doses. Call ahead — requirements vary, and arriving without the right paperwork is the most common reason a first visit gets rescheduled.
Do I need insurance, or immigration documents?
Federally funded health centers serve patients regardless of insurance status and do not require proof of citizenship to provide care. Volunteer and charitable clinics set their own rules. If it matters to you, ask before your visit what they require and what they record.
Is dental care included?
Usually not, and this is the single most common disappointment. Dental is frequently a separate program with its own eligibility, its own waiting list, and a narrower service list — extractions and urgent pain may be covered while fillings, crowns, root canals, and dentures are not. Confirm that dental is offered at this specific location before travelling.
Can I get a prescription refilled here?
Most clinics require an appointment before they will refill anything, and a first appointment can be weeks out. If you are close to running out of a medication you cannot safely stop, say so when you call — say the medication name and how many days you have left. Ask your pharmacy at the same time; pharmacists can sometimes authorise a short emergency supply.
What if I need care today?
This directory cannot arrange care or pass a message to a clinic. For a medical emergency call 911. For a mental health or suicidal crisis call or text 988 (Suicide & Crisis Lifeline). For something urgent but not an emergency, an urgent care clinic or a hospital emergency department must evaluate you regardless of ability to pay.
This listing looks wrong, or the clinic has closed.
Please tell us through Suggest an Update rather than the feedback form above — corrections go to an editor, feedback does not. Hours, costs, and closures are the details that go stale fastest.

Location

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Clinic information is community-sourced and may change without notice. Always call ahead to confirm hours, cost, and services before visiting. "Confirmed [date]" reflects confirmation of directory details only — it is not a review of medical care quality.